Note: Please fill your sample bottles after 10:30am and drop the sample box off at the Post Office the same afternoon (before last collection). It is very important that you drop the sample box off at the Post Office the same day, as the laboratory MUST test the sample within 24 hours. Only fill the bottles Monday-Friday to allow the samples to be tested within the 24-hour timeframe.
Inside the kit you will find red capped bottles for bacteria testing (blue capped bottles for chemical (chemistry) samples), sterile gloves, anti-bacterial wipe, grip seal bag, pre-paid return label and paperwork.
On delivery, remove the box contents and place the ice packs in your freezer overnight.
When collecting the sample, follow the below:
How you will receive results:
When the sample testing has been completed, our laboratory will email you the sample test report in PDF format to the email address you supplied when placing the order. The report can be opened on any electronic device.
Timeframe:
The timeframe when you will receive the sample report depends on the type of test being performed. The various sample types and timeframes are as below:
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